Order sent within 24 hours designed in france
Frequently asked questions


Are there any BabyToLove stores?

No, there are no BabyToLove stores on their own.

I am looking for a BabyToLove product but it is not on the website, what to do?

If you cannot find an item, it may be a momentary or permanent out of stock of a product.

Do not hesitate to contact us by e-mail on contact@babytolove.com to have more details on the availability or not of this product.


What payment methods do babytolove accept?

We accept payments by credit card.

How to get an invoice for my order?

We do not enclose an invoice in your package, it will be sent directly to you by e-mail.

You can also print it directly from your customer account: My Account / Order History.


How can I know where my order is?

We send you an email at each stage of your order, from preparation to delivery.

You will also receive by email the tracking number of your package as soon as it is shipped.

Can i have my order delivered to someone else?

Of course ! Simply enter a shipping address that is different from the billing address.


The article I ordered does not suit me, what can I do?

You have a period of 30 days from the date of delivery of your order to return an item that does not suit you.

Please take note that the return shipping costs will be at your expense.

To return an article, it will be necessary to use the return from which you will be able to download on the website.

The item I ordered is damaged, what can I do?

Before returning any damaged or defective product, you must keep us informed of your intention by contacting our customer service (contact@babytolove.com) so that we can see the condition of the item, photo/s will be requested.

Upon receipt of the photo/s, and if we determine there is indeed an issue with the product, a return agreement bill will be given, and a prepaid Post label will be sent by email.

Upon receipt of the package, we will repair or exchange the item.

The time for an exchange may vary depending on the availability of the desired product.


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16, rue Anatole Moussu
78490 Méré - FRANCE